International orders reported missing/stolen must be reported within 21 days from shipment date. You will receive an email from DECIEM once your order has shipped with your tracking number for each order, along with a Se connecter Créer un compte Vos favoris Vos commandes Parrains 0 ... Découvrez tous les produits de la marque Deciem. The guide offers guidance on the formulations of Vitamin C offered under The Ordinary range. Oct 24, 2018 - Description How to use Ingredients *WINNER OF 2016 BEST SUNLESS TANNING & SELF TANNING AT THE PURE BEAUTY AWARDS UK* *VOTED MOST INNOVATIVE BEAUTY PRODUCT BY COSMO AUSTRALIA* Vegan friendly, contains certified organic ingredients. All products within The Ordinary are certified vegan by People for the Ethical Treatment of Animals (PETA). Mar 9, 2017 - We're a humble and happy umbrella of good beauty brands. Fulfillment times may vary during peak periods such as after/during product That’s okay! Bonjour, j’ai effectué une commande et celle-ci est notée « livrée le 26/11/2020 » par le service de livraison Chronopost/Dpd alors que je n’ai rien reçu. Please be aware that there is always the ... Infos de Livraison Retours et Remboursements Assistance Your billing address and shipping address do not need to match. By providing your email address, you agree to receive communications from us (this can be changed at any time). We're a humble and happy umbrella of good beauty brands. Découvrez aujourd'hui notre collection de soins de la peau, sérums et soins hydratants dans The Ordinary ! We accept all major credit cards. Compte. Have you checked your tracking information? Please check the spam folder of your email and mark us as nice instead of spam. Please note that any domestic orders reported missing or stolen must be disputed within 14 days from shipment date. However, as the transaction was declined no funds have been transferred to DECIEM. We are working closely with our couriers and we are monitoring the situation regularly to ensure as little disruption as possible to our valued customers. Once you are done shopping, click on the checkout button at the top right corner of this page. Livraison à domicile indisponible dans: l'Auvergne, Metz, Mulhouse, Strasbourg et Toulon-Hyeres. If you have a DECIEM account, you can view your order status using your order number and your email address here once your order has been shipped. cruelty-free. Please note that due to COVID-19, you may experience longer than normal transit times for your order. behalf or comply with legal requirements. number when notifying us of your return. the social media network), Send you promotional materials or other communications, Process your payment and/or gift card transactions, Create and manage your online account, including access to your online and in-store purchase history, Tailor ads displayed to you on our site and elsewhere to your interests and history with us, Communicate with you about, and administer your participation in, special events, contests, sweepstakes, surveys and other offers, Operate and communicate with you about our social networking applications, Operate, evaluate and improve our business (including developing new products and services improving our current products and services; managing our communications; analyzing our products; performing data analytics; Once an order has left our facility, please note that it can take a few business days for some shipping couriers to update further tracking details on their website. in, we’ll let you know as soon as it’s restocked! We may take reasonable steps to verify your identity before granting access or making corrections. This water-free solution contains a 5% concentration of an advanced retinoid active complex called Granactive Retinoid that has been shown to offer better results against multiple signs of aging than retinol without any of the irritation and drawbacks common with retinol. If you see that your parcel is being returned back to DECIEM, simply reach out to us through our contact form and let us know! Les règles fixées par ces articles sont applicables à la livraison des biens et à l’exécution des services et ce, quel que soit le montant et quelle que soit la forme de vente, qu’il s’agisse de ventes en magasin, hors établissement ou à distance. skincare products containing retinoids such as formulations with Granactive Retinoid or Retinol. can track the order. Await your order confirmation, which will also share a pickup date window and store hours. experience to our consumers. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our general method for conducting your own patch test based on the type of product. Orders within the USA over $500 are shipped with a signature required. Unfortunately, we are unable to Deciem proved again to be such a professional company in everything they do. Once logged in you can edit your account details such as your email address, profile name, and password. Once we have issued your refund, we'll send you an updated copy of your invoice that will show the refunded items. below. Our US orders are currently shipped through USPS via One Stop Mailing. Please note these times have been impacted by COVID-19. Oh no! We're a humble and happy umbrella of good beauty brands. Select the location icon on the top right corner of any web page to change your country, pickup store, or to revert to online shopping for home delivery. For your safety and to achieve the intended benefits of our products and technologies, we strongly recommend only purchasing from authorized retailers or us directly. silicone-free. We cannot refund your order onto a different If your tracking number does not work, or hasn’t updated within 5 business days, please reach out to us through our contact page and our service team will get right on that for Please refer to our, South Georgia And The South Sandwich Islands. or permitted by law. order in time. Our team is working very hard but we are experiencing very rapid growth at this time. However, regardless of where your information is transferred, we will protect it in If we issue the refund and the payment is declined, we will then issue your refund via PayPal, but the transaction must be declined first. symbol to identify the lifetime of the product. Please note if you choose to use a mail forwarding service, we are no longer responsible once it is delivered to that address. When pregnant or breastfeeding, it is recommended to avoid any oil-free. Once you are done shopping, click on the checkout button at … return. requirements. LEGAL TERMS Contact A DECIEM Project. Because we ship worldwide, the shipping couriers vary by region and are subject to change from time to time. Mon colis est introuvable. DECIEM is based in Canada and operates an international retail and online business. We are committed to accessibility and believe that all of our consumers should be able to fully and completely access and use DECIEM’s online content, including websites, mobile sites and all digital offerings. We are accepting all major credit cards and debit cards. Combien d'étoiles donneriez-vous à DECIEM IS ABNORMAL ? are receiving. Head to your local DECIEM store, maintaining an appropriate distance from those around you (please don’t visit if you are not feeling well). We are also mindful of any sanitization processes our couriers have in place that may delay processing to ensure your order tracking link. Unfortunately, we are unable to verify the authenticity or integrity of any products or packaging that have not been purchased directly from DECIEM or one of our authorized retailers. Currently, our system provides pricing based on your shipping country: All other countries have pricing displayed in USD but the pricing of products outside of the USA is higher in USD than within the USA because of additional costs we incur to import these products. Vous avez déjà signalé cet avis Réponse : DECIEM IS ABNORMAL. The Ordinary Guide to Vitamin C. Topical Vitamin C offers a wide array of benefits to the skin. If you have any questions, please connect with our Customer Happiness team via our contact page. unable to locate your receipt we will not be able to issue a refund. Il m'indique avoir déposé mon colis dans un point relais, lequel était fermé le jour de ladite livraison. You may also ask to see what information we hold about you and be provided with: To contact us in relation information you have provided to us, to send us general enquiries, to contact us in relation to our Global Privacy Policy and how DECIEM processes your personal information, or if you have any DECIEM does not test on animals and does not ask others to do so. J'aime beaucoup the ordinary mais le site Deciem … Utile. Mar 23, 2020 - Online shopping from a great selection at Beauty & Personal Care Store. For regimen/product related inquiries, please fill out the contact form on our website and our service team will be happy to further assist! cruelty-free. However, please note if you say using a card with a different currency, the amount you get back reflects the exchange rate on the day we issue the refund. Please make sure to check your surrounding area and with your neighbours. “Deciem has been around for four years, but the real explosion has happened over the last 12 to 18 months,” says Kilner. Happy Shopping! oil-free. Until a missing package has been returned to DECIEM or officially declared lost, we are unable to reship or refund the order. As of late August 2017, The Ordinary's portfolio of retinoids has been extended based on valuable consumer feedback and, as part of these introductions, Advanced Retinoid 2% has been renamed to Granactive Retinoid 2% Emulsion to align with the new naming direction of the extended range. launches, holidays and special promotions. To reach our team, please visit our contact page to submit your inquiry or give us a call. operated by any such third parties. Click & Collect orders may be returned to the store you have purchased from (please have your order number handy). Suivi colis La Poste, Colissimo, d'eBay, AliExpress, Shein, Joom, Amazon, China Post, GLS, Chine, Italie, Allemagne, France, Espagne For more information, please review our Return Policy. website or our social media pages, we may also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs, and web beacons. Apr 2, 2018 - This Retinol Eye Cream will help make eyes more look brighter and younger. Once you are done shopping, click on the checkout button at the top right corner of this page. Reviewing, Updating and Modifying Information: Subject to applicable laws, no more than twice in a 12 month period, you may have the right to request access to and receive details about the information we For all others, the shelf life of our products is three years when unopened and stored at room temperature. découvrons ensemble le contenu de ma 1ère comande sur le site de DECIEM avec notamment des produits de la fameuse marque The Ordinary ! we believe it has been reasonably delivered to that address. We currently offer prices in the following currencies which reflect pricing in each region. nut-free. Employees are encouraged to reach out to HR if they have any concerns to help resolve any issues in the workplace. Orders must Cette formule à la texture légère contient une concentration extrêmement élevée de 5% de caféine, complétée par l'épigallocatéchine gallatyl glucoside (EGCG) hautement purifiée à partir de feuilles de thé vert. Withdrawing Consent: You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your information. Note: This temporary extended delivery period is due to COVID-19 and Brexit. Deciem est une compagnie canadienne à l'origine de plus d'une dizaine de marques qu'elle développe simultanément : Soins visage et corps. Craquez pour ces soins visage aux formules efficaces et reconnues, à des prix honnêtes. has been originally purchased from. If your parcel is returned and we have not heard from you, the DECIEM team will begin the refund process once the parcel has been received back at our warehouse. However, after placing an order, if you want to make a change or made a mistake please feel free to submit a cancellation request. Whether we carry out any automated decision-making, or profiling, and where we do, information about the logic involved and the envisaged outcome or consequences of that decision or profiling. DECIEM and The Ordinary do not test on animals and do not ask others to do so. We are not accepting cash payments at this time. Third parties that have content or services on our site such as a social feature, analytics service, or an advertising network partner, may obtain information Once approved the refund will be issued. Pourtant, j'ai bien été débitée. We have limited support available on the weekends. DECIEM est vraiment notre panier de marques de beautés atypique. once it is in possession of customs officials and your country’s postal service. is delivered safely. J'ai vu que les commandes passées en janvier arrivaient en France même si avec du retard, donc ma commande de décembre est perdue. May 7, 2017 - We're a humble and happy umbrella of good beauty brands. A receipt or proof of purchase is required to process your refund on your original method of payment. to 5 PM EST (excluding holidays). We use various couriers depending on the destination and, as a result, shipping times may vary. We do not accept online payments from digital banking apps such as Revolut, Monzo, etc. We will try our best to retrieve your store receipt on our end. It is recommended to perform a patch test before incorporating a new product into your routine. The Ordinary est une gamme évolutive de traitements de la peau fondés sur... des technologies cliniques reconnues et efficaces en vue d'accroître l'intégrité en matière de tarification et de communication dans le domaine des soins pour la peau. Once collected, you will receive an email notice stating that the order has been picked up. contained within that order. For this reason, none of our brands or products are sold in brick and mortar stores in China.